Escalation execution 

The escalations are triggered under the supervision of the ESCCTLMOD parameter.

The possible values are:

  • batch server: the escalations are carried out exclusively by the batch server.
  • Batch server + manual modification: in addition to the batch server, all the escalation rules are analyzed upon each manual creation or modification of a service request.

Note: the CRMESC batch task enables the execution of the escalations via the batch server.

Screen management

Entry screen

Fields

The following fields are present on this tab :

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Batch task

This function can be run in batch mode. The standard task CRMESC is provided for that purpose.

Error messages

The only error messages are the generic ones.

Tables used

SEEREFERTTO Refer to documentation Implementation