Escalations - Implementation

Prerequisite

General setups

The following general parameters may change the way the function is working :

Customer Support

 ESCCTLMOD (defined at level Folder) : Control of escalation

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

Other prerequisites

Miscellaneous tables

The following miscellaneous tables are used by the function. They must be populated if necessary :

 Miscellaneous table number 453 : Escalation categories

 Miscellaneous table number 454 : Escalation conditions

 Miscellaneous table number 455 : Escalation actions

Local menus

The following parameterizable local menus are used by the function. Their content must be updated if necessary :

 Local menu number 3028 : Escalation type

Tables used

The following tables are implemented by the function :