Common data > Customer relation > Customer support > Queues > Queues - Implementation 

Prerequisite

Sequence Numbers

The sequence numbers used to number the documents managed by this function are :

 QUE : Queues

The sequence number assignment function defines the sequence number which is used

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

Tables used

The following tables are implemented by the function :

Table

Table description

ATEXTRA [AXX]

Texts to translate

AUTILIS [AUS]

Users

FAMPB [PBL]

Skill group

FAMPBQUE [PBQ]

Corresponding queues

HD6CLOB [HD6]

CRM mini text files

QUEUE [QUE]

Queue