Common data > Customer relation > Marketing > Call script running > Call script running - Implementation 

Prerequisite

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

As data is linked to a site, a filter per site can be activated.

Tables used

The following tables are implemented by the function :

Table

Table description

SCPASW [SCA]

Call script responses

SCPQST [SCQ]

Call script questions

SCPQSTCND [SQC]

Routing conditions

SCRIPT [SCP]

Call script