Field help (COORD)

In the same way as addresses, phone information and email addresses are loaded by default based on the service response category:

• Service response types labeled At the customer’s site.
  This information is not recovered from the default data saved for this customer. If the service request is linked to a customer installed base, the information is recovered from the address used in the installed base.
• Service response types labeled On our premises.
  This information is recovered from the customer support site specified on the service response record.