Field help (COTACPDPT)

This field is used to enter the dispute codes that trigger the management of a customer problem if the payment has not been done on time in respect to the contract due dates.

For instance, a customer's payment is two month late in respect to the contract due date. Moreover, this customer has declare a dispute with their supplier. When the customer call the customer support in order to solve a problem on one of the materials, the customer will benefit from the service if the dispute code of the due date corresponds to one of the codes mentioned on the maintenance contract.