Field help (HDKSREQUE)

This field is used to select a queue in order to view the requests that are assigned to this queue.
When a queue reference is specified, it comes before any employee that could be entered in the header. This employee would not be taken into account in the search.

• The Selection icon is used to select a queue from the list of all the queues declared in the application.
• The Go to icon provides direct access to the Queues management function.
• The menu Actions > Queue statistics is used to display a screen, listing for each queue the number of service requests assigned to it.