Field help (ITNADD)
The Address fields are loaded by default according to the content of the "Type" field of the Intervention tab. The following addresses are assigned by default: Intervention types associated with an "Out" code. This intervention type is generally carried out outside of the customer support centre locations. It is also frequently the case that the location corresponds to the customer address. Thus the address tab is in this case checked with the default address recorded for this customer. This is only a suggestion. If the actual intervention location is situated in an exhibition center, tradeshow stand..., the technician can modify the fields concerned. Intervention types associated with an "In" code. This type of intervention is generally carried out at the customer support locations. (For example, workshop repair). In this case, the address suggested by default corresponds to the customer support site mentioned in the intervention record. Intervention types associated with no code. No address is suggested in this tab. In fact, this information has little significance for this intervention type. For example, a phone call can be carried out from either a call centre, from a telephone box or even the technician's home. In all the cases, the call can be executed correctly and the expected objective can be achieved in the best conditions.