Field help (ITNADD2)

The Address' fields are loaded by default as a function of the intervention category.
The following addresses are assigned by default :

Intervention types associated with the "At the customer site" note

This intervention type is generally carried out outside of the customer support centre locations.
It is also frequently the case that the location corresponds to the customer address.
Thus the address tab is in this case checked with the default address recorded for this customer.
This is a suggestion. If the actual intervention location is situated in a exhibition centre, tradeshow stand..., the technician can modify the fields concerned.

Intervention types associated with the "At our locations" note.

This intervention type is generally carried out in the customer support centre locations (for example repair workshop).
In this case, the address proposed by default corresponds to the customer support site mentioned in the intervention record.

Intervention type associated with the "No geographic incidence" note

No address is proposed in this tab.
In fact, this information has little significance for this intervention type.
For example, a telephone call can be carried out from either a call centre, from a telephone box or even the technician's home.
In all the cases, the call can be executed correctly and the expected objective can be achieved in the best conditions.
A contextual menu "Other addresses" is used to select another address from amongst the different suggestions.
In all the case, another address can also be entered directly in an intervention record independently from the intervention category.