Field help (ITNASS2)

Use this field to assign the service response to an internal resource or to an external service provider.

• If the service response is not sub-contracted, a menu Available employees is used to view the planning of skilled technicians.
• If the service response is sub-contracted, a Skilled service suppliers menu can be used to inquire the list of skilled BP service providers who agree to intervene in the customer's geographic zone.
  The list of service providers is sorted in ascending order of the negotiated hourly rate.