Field help (ITNCCN)

This field is used to memorize the identity of the technician's preferred contact during the intervention. This is generally the same individual that place the service request.
Several Contact selection tools are available from this field:

• the Selection menu, used to select a contact from amongst those linked to the customer.
  If no customer is entered or if no links are established this function returns nothing,
• the Contacts menu, used to access directly to the Contact object from which a choice can be made.
• the menu named Contact selection is used to select a contact from the complete list of all the contacts entered in the application.