Field help (ITNPBLSOL)

This field indicates the success of an intervention.

• If it is ticked and no service request is mentioned in the intervention concerned, no specific processing is executed.
• if it is ticked and a single service request is unmentioned in the intervention, the system proposes both to close the associated service request and to create a solution record.

The following messages are displayed :

"Do you want to close the associated service request ? "
If the user responds "Yes", the request is automatically closed. A new message is then displayed :

"Do you want to create a solution request ?"
If the user responds "Yes" a window for the entry of a solution is displayed. This solution record contains various items of information, qualified by default.

• The field Skills group is recovered in the service request record associated with the intervention.
• The Title and Description fields are recovered from the service request associated with the intervention.
• The Solution description field is recovered from the intervention report.

The use can enter a category, key words and, potentially, solutions associated with it.