This field is only available for entry if the Origin field is set to 'Customer', 'Internal' or 'External'. This field determines which documents can be linked to this incidence of non-conformance.
Note the following before deciding whether you should add (or clear) a Customer code.
If this incidence of non-conformance is only applicable to a specific customer:Leave the customer code displayed if this non-conformance was raised directly from a Customer return;Type in, or select from the BP Customers table (table BPCUSTOMER) the code of the customer that can be identified as the original source or reporter of this incident.
You can only link a document to this non-conformance that is associated with this customer if this field contains a customer code.
If this incidence of non-conformance is applicable to more than one customer you must leave this field blank. This will enable you to later link documents from multiple customers.
Clear the default customer code displayed if this non-conformance was raised directly from a Customer return to leave this field blank.
Add the suppliers directly into the Reported by section.
If this incidence of non-conformance is applicable to customers, suppliers or other individuals (internal and external)) you must leave this field blank.
Add the 'reporters' directly into the Reported by section.
If you intend to link documents for multiple customers or suppliers to this incidence of non-conformance you must leave this field blank.
Add the 'reporters' directly into the Reported by section.
If you do not know the customer code leave this field blank. You can add the customer later, either into this field if this non-conformance is still at status 'New' or if it has started the corrective or preventive cycle, into the Reported by section. You can only identify a supplier or a customer, not both, as the source of this incident, or you can leave the supplier/customer blank. If you leave it blank you add suppliers and customers directly into the Reported by section instead and the documents you can link to it are not constrained.
You can only link a document to this non-conformance that is associated with this customer if this field contains a customer code.
