If you select either of these check boxes (Non-conformance - process (field NCSPRO)/Non-conformance - resource (field NCSRES)) you are indicating that a non-conformance incident should be raised against this routing operation or the resource used for this operation. Essentially you are triggering the creation of a non-conformance incident requesting an investigation into the 'cause' or 'effect' of a problem. Whatever your role within your organization you are only required to provide minimal details for any non-conformance incident. If the Probable cause and/or Non-conformance description fields are displayed you can leave the default values or change them. You do not need to think about a possible or probable cause of the incident, or describe the details of the 'problem'.
Timely notification of a non-conformity can be critical for compliance.
