This field indicates the current stage of this non-conformance incident in the corrective or preventive cycle. It is updated when the QA manager assigned to this non-conformance incident selects the actions available to them to progress this incident.
The following stages are associated with the processing of a non-conformance:
New | When a 'problem' has been observed such as a failure or potential failure in a design or production model, or in a service, or in a process, or in the system and is reported and a new incidence of non-conformance is raised. |
In review | When a QA manager assigns a non-conformance for review. |
Rejected | When a non-conformance is rejected and is to be closed. |
In planning | When a non-conformance has been reviewed, a Planner (project manager) has been assigned to it and it is ready for planning, or is currently in planning. |
Being implemented | When the framework of the corrective and preventive Action plan has been outlined and the solution being is ready for, or being implemented (actioned). |
Completed | When all individual tasks in the Action plan have been accomplished, that is the actioner has set each line to 'Completed', and the Planner has changed the status of the Action plan to status 'Completed'. |
Closed | When a 'change' to a reported non-conformity is implemented and the product or solution is corrected and approved as 'fit for purpose', and is complete and is closed. Or the reported non-conformance is rejected and is closed. |
Each non-conformance must follow the standard processing cycle.
For a non-conformance that will be processed through to completion the standard cycle is: New > In review > In planning > Being implemented > Completed > Closed
For a non-conformance that will be rejected the standard cycle is: New > In review > Rejected > ClosedorNew > Rejected > Closed
Non-conformance (NC) status | Action plan status | Reversal of NC status allowed? | Preceding NC status allowed | Comments |
---|---|---|---|---|
New | No | |||
In review | No | |||
Rejected | Yes | In review | Reversal of NC automatically deletes all information in Rejection section. | |
In planning | In planning | Yes | In review | Reversal of NC automatically deletes Action plan. |
Being implemented | Being implemented | No | ||
Completed | Completed | No | ||
Closed | Completed | No |