You can either enter a free text or select it from the list of end of stage reasons. A list of actual reasons is available for each step. This list both comes from the setup of miscellaneous table 400 and miscellaneous table 419, based on the following principle:
- Miscellaneous table 400 contains the list of after-sales stages, each identified by a code.
- Miscellaneous table 419 contains the list of before-sales reasons. In the setup of this table, you can specify the before-sales stage one specific reason applies to. The stage code is specified at the Short description level of the reason.
Example:
- Table 400 - Project stages:
Code | Title | Short title | Closing | Step type |
APD | Project detected | Detected | No | No associated action |
BPR | Quote quoted | Quoted | No | No associated action |
CNE | Negotiation | Negotiation | No | No associated action |
- Table 419 - Before-sales reasons:
Code | Title | Short title |
A1 | Budget accepted | BPR |
B1 | Internal agreement reached | BPR |
C1 | No offer adapted | APD |
D1 | Management validation | BPR |
On entering reasons with a 'Complete' stage:
- For the BPR - quoted stage, the list of suggested reasons is as follows:
- 'Budget accepted'
- 'Internal agreement reached'
- 'Management validation'
- For the ADP - Detected project stage, only the reason 'No adapted offer' is set up so as to apply to this stage. It is thus selected automatically.
- For the CNE - Negotiation stage, no reason is set up so as to apply to this stage. No list is therefore suggested upon entry.