This field displays the list of all the competent employees for a given skill group.
Linking an employee to a skill group only affects the given skill group. This presumes nothing of their skills on more precise subjects or on a generic domain. Taking the example of an employee qualified on all of the different aspects of a branch: their name will have to be entered for each skill group included in the branch.
In the same way, in the Service requests, the automatic assignment process of a request based on a skill group only works for the employees who are qualified for the specified skill level. No ascending or descending tree-structure search is run. As a consequence, it is important to specify the same employee on each relevant skill group, as many times as necessary.
