Field help (PHX5MANBRD)

This column is used to work on the functioning of the different simulations. If the total of all the lines in this column arrives at a total of 100, the call distribution will no longer be calculated automatically, but will be based on the different percentages entered.

If the total of the percentages entered is less than 100, the assistant will not take into account the values entered and will carryout an automatic simulation. It also re-zeros the total of the Manual allocation column.

If the total for all the percentages entered is greater than 100, the last value entered is assigned automatically. This value represents the difference between the total of all the previously entered percentages and 100. This method is practical notably because it ensures that the total is truly equal to 100.