Field help (PHX6CND)

This column is used to define the various routing conditions associated with a given response.

The X3 call scripts offer a large number of different routing conditions.

Next: This routing condition signifies that irrespective of the contents of the response, the next question to be executed will always be that identified in this routing condition.

Exit: This routing condition indicates that it is the last question in the script. All that is required here is the entry of this routing condition. It is not necessary to enter a question code here.

Other : This routing condition is used to route the execution to a default script. If none of the routing conditions described for a question are satisfactory, the presence of the routing condition type "Other" is looked for. If such a routing condition is found, the specified question is executed.

These three routing conditions are made up of only two types of information.

The nature of the routing condition.

The question to be executed.

But other routing conditions can be made up of a greater number of elements.

Alphanumeric routing conditions:

Start with: This routing condition comprises both the code of the question to be executed and a list of possible conditions for the execution of the specified question.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens a window for condition entry. Up to ten conditions can be entered for each routing condition.

This "Start with" routing condition is executed if the text entered in the script response start with the words entered as conditions.

Contains: The entry procedure for this routing condition is identical to that described above.

This routing condition "Contains" is executed if the text entered in the script response contains at least one of the words entered as conditions.

Ends with: The entry procedure for this routing condition is identical to that in the "Start with" routing.

The "Ends with" routing condition is executed if the text entered in the script response ends with one of the words entered as conditions.

Numeric routing conditions:

Greater than : This routing condition is made up of the question code to be executed plus a numeric value to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the numeric value that influences the execution of the routing condition.

The "Greater than" routing condition is executed if the value entered in the script response is greater than the value entered as a condition.

Greater than or equal to: This routing condition is made up of the question code to be executed plus a numeric value to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the numeric value that influences the execution of the routing condition.

The "Less than" routing condition is executed if the value entered in the script response is greater than or equal to the value entered as a condition.

Less than : This routing condition is made up of the question code to be executed plus a numeric value to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the numeric value that influences the execution of the routing condition.

The "Less than" routing condition is executed if the value entered in the script response is strictly less than the value entered as a condition.

Less than or equal to: This routing condition is made up of the question code to be executed plus a numeric value to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the numeric value that influences the execution of the routing condition.

The "Less than or equal to" routing condition is executed if the value entered in the script response is less than or equal to the value entered as a condition.

Contained between: This routing condition is made up of a code for the question to be executed plus a range of numeric values to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the range of numeric values that influence the execution of the routing condition.

The "Contained between" routing condition is executed if the value entered in the script response is greater than the lower range and less than the upper range entered as conditions.

Date type routing conditions:

Contained between: This routing condition is made up of a code for the question to be executed plus a range of dates to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the range of dates that influence the execution of the routing condition.

The "Contained between" routing condition is executed if the date entered in the script response is greater than the lower range and less than the upper range entered as conditions.

Before the: This routing condition is made up of a code for the question to be executed plus a date to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the date that influences the execution of the routing condition.

The "Before the" routing condition is executed if the date entered in the script response is strictly lower than the date entered as a condition.

After the: This routing condition is made up of a code for the question to be executed plus a date to be entered.

A contextual menu "Conditions" is available on the routing condition line. A click on this menu opens an entry window for the date that influences the execution of the routing condition.

The "After the" routing condition is executed if the date entered in the script response is strictly greater than the date entered as a condition.

Boolean type routing conditions:

True: This routing condition signifies that if the user enters a positive response, the question executed will always be that identified in this routing condition.

False : This routing condition signifies that if the user enters a negative response, the question executed will always be that identified in this routing condition.