Field help (SREFULDES)

This field is used to enter a full description either of the customer problem, or of the request for explanations or advice.
The following icons can be displayed to the right of the description of the service request:

• The first icon is displayed when the entered text exceeds 235 characters. It makes it possible to write a summary or overview of the description when the text to be entered is long (the maximum length of the entered text is conditioned by the HD1 data type).
  The general parameter ICOSYN -Overview to be written icon (CRM chapter, ICO group) is used to define the icon displayed. If no code is entered, the icon no. 71 is displayed.
   
• The second icon specifies that an overview has been written.
  The general parameter ICOSYNDON - Overview written icon (CRM chapter, ICO group) is used to defined the icon displayed. If no code is entered, the icon no. 117 is displayed