Field help (SRERESDAT)

This field indicates the date after which the customer issue must be resolved.
This field is always the object of an automatic qualification throughout the entry of the different fields that make up the service request.

When the request is not covered by a service contract, this date corresponds to the current date increased by the number of days contained in the global parameter QREAC - CS reactivity level (days) (HDK chapter, SRE group) set to 7 standard days.

If the request is covered by a service request, this date is loaded as a function of the quality constraints in the contract concerned.
If the problem is non blocking, the date is calculated from the Maximum resolution lead-time fields in the Non blocking problemssection.
If the problem is non blocking, the date is calculated from the Maximum resolution lead-time fields in the Non blocking problemssection.

This date can also be affected by a manual modification to the contract. In fact, the customer can be confronted by a specific situation that imposes more extended resolution lead-times than planned. The reasons for this extended lead-time can be described in the Reason field.