Entry points Module Help-Desk

• TRTCRMPE processing: Call processing for the CRM module EPs

CLLOBJ: Definition of the OBJect for a call generated by call campaigns

OMMXML: XML additions specific to a mass-mailing

MGCDEDIT: Specific/custom report definition for the printing of data for a targe

MAINSREFLT: Total consideration of the selection panel for a service request

SREFLT: Complex filter on the additional browsers for the service requests

MAINITNFLT: Total consideration of an intervention selection panel

ITNFLT: Complex filter on the additional browsers for the interventions

MAINMACFLT: Total consideration of the selection panel for a customer installed

MACFLT: Complex filter on the additional browsers for the customer installed bas

AUTINVCFIL: Add selection criteria for contracts to be invoiced

AUTINVSFIL: Add selection criteria for requests to be invoiced

FEEDHDI: Change or addition to the billable service request lines

RVACON: Re-evaluation of a service contract according to the formula

SIHCON: Calculation of the amount for a service contract open item in an invoice

ESCCND: Execution conditions for the escalations

ESCACT: Execution of an escalation action

SAVEUDE: Management of the specific/custom fields when deleting requests

LOADUDE: Management of the specific/custom fields when displaying the request de

MACMCC: Specific/custom aggregation for the installed base inquiry

CUSRUL: Personalized integration rule for the customer installed base

CRMTRS: Entry transactions for the Customer support module

MACAUTO: Loading of the fields in automatic creation/modification of an installe

AOBEXP: Setup of the HTML and XML generation of the OBJects in the CRM module

XMLTAG: Setup of the XML tags generated by the XML extraction of the OBJects in

LSTBPRCRM9: Acceptance or not of an element from the business partner list in CR

CONCHGMOD: Modifying the reference contract created from the product record

CONCONFAC: EP for specific sections in service contract invoicing

CONMODCONAMT: EP in modification of service contract from an order

CONSERAUT: Intervene on the reference contract read on the product

RENCONSER: Service contract renewal

MSKCRECON: Modification of an automatically-created service contract

CREMACCOU: Modify the standard sequence number of the customer base created via

BPRAINCRM9: Adding extra selection criteria in CRM9

SRETRSWIN: Intervene before the validation of window in transaction progress

MAIAUTO1: Enter the Machine installation data

MAIAUTO2: Enter the Machine installation data

MACWAUTO: Add info to the customer base creation class [M:MACW]

MACAUTOYES: Bypassing a customer base automatic creation

CRMAGD: Add info to the loading filters of the 'CRM' planning calendar

HDKAGD: Add info to the loading filters of the 'Customer support' plan

SRELOADCPN: Intervene in the LOADCPN loop

SRESAVECPN: Intervene in the SAVECPN loop

DUPLIMAC: Add info to the copy of base on additional tables

SRELOADMAC: Intervene in the LOADMAC loop

SRESAVEMAC: Intervene in the SAVEMAC loop

CMATRTECRAN/CMATRTGENFEN/CMAONGLET/CMABLOCS/CMACOLFIX/CMACHAMPS: Entry transacti

HBP1FILLHST: Add elements to the history

HBP1LOADHBP: Add elements to the history

ADDHEADER: Add headers to CSV files in mass-mailing

WRITEMRE: Complete the values of the CSV files in mass-mailing

GETREPBPR: Assign specific representatives in call campaign

ITNFORCEHOU: Force the start time and intervention duration

• TRTSYN script: Time synthesis

HREJOUR entry point

DATPERSYN

HRESEMSYN entry point

UPDRECAP entry point

DATCAR entry point