Intern. delay customer request
This report is used to obtain the list of all the service requests that concern internal customers and whose requested solving date is exceeded.
For each late request, a complete history of the completed and planned activity is available.
Service requests are regrouped according to their assignment. (Dispatching, employee, queue…)
For each request, the number of late days is calculated. It represents the number of days elapsed since the desired solving date for the request at the report printing time.
At the end of the report, various data are available:
The total number of late requests.
The aggregated total of exceeded days.
The opening date of the service request that has been waiting the longest to be processed.