From the Inquiries/Service requests menu in the tool bar of the Customer Support Workbench, it is possible to access the statistics of the service requests.

This inquiry makes it possible to know the list of service requests assigned to the current employee, along with the list of all the service requests.

Screen management

This inquiry makes it possible to know the list of service requests assigned to the current employee, along with the list of all the service requests, from two separate tabs.

Header

Fields

The following fields are present on this tab :

  • field TTR

 

Close

 

Tab Personal

Presentation

It is the service requests related to the current user.

Close

 

Fields

The following fields are present on this tab :

Grid

  • field NBCXTSEL

 

  • Stat grp (field CXTNUM)

 

  • Description (field CXTNAM)

 

  • RFQ (field NBRSRE)

 

  • Filter (field CXTFLT)

 

Close

 

Action icon

 

Close

 

Tab Global 

Presentation

It is the service requests as a whole.

 

Fields

The following fields are present on this tab :

Grid

  • field BNBCXTSEL

 

  • Stat grp (field BCXTNUM)

 

  • Description (field BCXTNAM)

 

  • RFQ (field BNBRSRE)

 

  • Filter (field BCXTFLT)

 

 

Action icon

Standard Rerouting Action

 

Close

 

Specific Buttons

This button is used to access the detail of a service request selected from one of the two lists (personal or global requests).

Error messages

The only error messages are the generic ones.

Tables used

SEEREFERTTO Refer to documentation Implementation