Solutions Found

• Order no. (field NUM)

• Solution (field SOLNUM)

• Request (field SRENUM)

• Category (field CAT)

Use this field to group the solutions using categories. To do so, you need to enter one of the values of miscellaneous table 409: Solution categories.

• Skill group (field PBLGRP)

This field corresponds to a relevant search criteria.
A skills group is selected from a skills group tree structure.

Click the Selection icon (magnifying glass) to display the navigation window. This window displays all the generic skill groups: these groups are not linked to a parent group.

On each generic skill group line, you can click the Actions icon to display the list of Child groups positioned just below the selected skill group in the tree structure.

From the Actions icon, you can then:

• Move back up to the parent group.
• Return to the top level of the tree structure.

This is an intuitive search. You thus can go to the level of the skill group closest to scope of application of the solution record.

• field PBLCLA

• Title (field TTR)

This field must contain a text that uses several words to provide an understanding of the nature of the problem solved by the solution.

• field PBLFULDES

• field PBLDESICO

• Solution created the (field CREDAT)

• Time (field CREHOU)

• by (field FULNAMUSR)

• field SOLFULDES

• field SOLDESICO

• Key word (field KEYWRD)

It is possible to carry out a search in the solutions on the basis of the words contained in the problem and solution descriptions. But this type of search can result in serious performance problems in very large databases.

Thus, to guarantee excellent performance in very large knowledge databases, it is necessary to enter several keywords for each record that describe the heart of the problem and the solution.

Duplicate use control.

In order to maximize the search success conditions, all the keywords entered are converted into uppercase characters. In this way there will only be a single version of each word.

Despite this precaution, it is possible that the same word is entered with different spelling (singular and plural). To avoid this, the user has available a contextual menu "Existing keywords" on the "Keyword" field.

The use of this menu is recommended just after the entry of a word in the field and just before the validation of its contents. A window displays the list of neighboring words in order to verify if an equivalent word has been entered for example as a plural. In this case, it is preferable to select the keyword equivalent that has already been defined to minimize the risk of "false" duplicates.

The keyword list is automatically increased as and when new keywords are entered.

• Solution code (field CODSOL)

Use this tab to link solution records:

• related to a scope of application close to the one of the current solution,
• or sharing relevant characteristics with the current solution.

This association is used to navigate between solutions. This navigation type ensures a perfect limit for a specific application field.

• Date created (field SOLCREDAT)