Customer relation > Customer support > Service requests > Escalation history > Escalation history - Implementation 

Prerequisite

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

Tables used

The following tables are implemented by the function :

Table

Table description

AUTILIS [AUS]

Users

ESCSRE [ECE]

Escalation history

FACILITY [FCY]

Sites

QUEUE [QUE]

Queue