Common data > Customer relation > Customer support > Skill groups > Skill Groups - Implementation
Skill Groups - Implementation
Prerequisite
Activity codes
The following activity codes (sorted by type) may have an impact on the way the function operates :
Functional
PIT : Points management
Sizing
HCF : No. competent support employees
General parameters
The following general parameters may change the way the function is working :
Customer Support
AUSHDKA (defined at level User) : After-sales employee
Sequence numbers
The sequence numbers used to number the documents managed by this function are :
PBL : Skills Group
The sequence number assignment function defines the sequence number which is used
Authorizations
This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.