After-sales employee
This user parameter is used in the functions linked to Customer support.
You use it to specify if the user is included as an actor in an after-sales team.
Level of localization/Global variable
This parameter is defined at the level User.It belongs to Chapter HDK (Customer Support) and the Group AUZ (Authorizations),The following parameters are also associated with this chapter and group :
- AUSHDKB (Dispatching authorization)
- AUSHDKC (Filter on actions)
- AUSHDKD (Filter on orders)
- AUSHDKE (Global stat. authorization)
- AUSHDKF (Request search authorization)
- AUSHDKG (Request closing authorization)
- AUTHORCRE (Auto time stamping in creation)
The global variable GAUSHDKA is associated with it.
Functions impacted
The following functions are associated with this parameter :
Customer relation > Customer support > Planning calendar
Common data > Customer relation > Customer support > Products for time stamp
Customer relation > Customer support > Service responses
Common data > Customer relation > Customer support > Skill groups
Customer relation > Customer support > Service requests