Field help (SRENUMBPC)

In addition to the technical identifier, each service request can contain an alphanumeric customer seq. number and a numeric and chronological customer seq. number.

• The alphanumeric customer seq. number is used to record a short and intuitive reference number which can be easily communicated to a customer and used in later correspondence. Conversely, in some cases it is used to record the number under which the incident is managed within the customer's own organization.
   
  It can either be entered manually or determined automatically by the system, depending on the value of the parameter SRENUMAUT - Automatic customer seq. number (HDK chapter, SRE group): 
• If this parameter is set to Yes, this field cannot be accessed and is completely managed by the system.
  In this case, a customer seq. number is calculated automatically once a customer code is indicated in the request.
  Its content is defined with respect to the formatting rules defined by the parameter CHRSREBPC - Customer seq no. prefix length (HDK chapter, FMT group): for instance, if this parameter has for value "3", the first three characters of the customer code will be incremented. If this parameter is null, the generated sequence number will be completely numeric.
   
• If this parameter is set to 'No', this field can be freely entered by the user.

The contextual menu "Suggest a customer seq. number" is only available when the CHRSREBPC - Customer seq no. prefix length is strictly superior to zero. It is used to request the automatic generation of a sequence number with respect to the formatting rules of this parameter.

• A hidden technical field "Numeric and chronological customer sequence number" is present in the service request. Its contents can be viewed only from within the search window by customer seq. number. It is always determine automatically by the system and is used to class the requests by order of creation for a single customer or to detect any deletions by the presence of gaps in the number sequence. This numerical sequence number is automatically generated during the creation of a service request. Its structure depends on the setup of the service request sequence number counter. 

A contextual menu "Search by customer sequence number" triggers the opening of a window for the selection of the service requests on the basis of the customer and customer sequence number search criteria.
On opening, this window displays all the open customer requests containing a customer sequence number. It is also possible to exclude from the search the closed requests.
If only the customer code is entered, then all the requests containing a customer sequence number will be displayed. The Customer sequence numberis used to limit the list to only the requests where the sequence number starts with the entered value. For example, if the value M1 is entered, only the requests having a customer sequence number starting with M1 will be displayed.

A contextual menu "Service responses by request" is used to inquire all the planned service responses for the service request.