General parameters > Chapter Customer Support > Parameter ESCSETDDAT (Fixed date (escalations))
Fixed date (escalations)
This parameter is used to specify a start date for the available escalation inquiry, from within the after-sales workbench.
Level of localization / Global variable
This parameter is defined at the level User.It belongs to Chapter HDK (Customer Support) and the Group ESC (Escalation management),The following parameters are also associated with this chapter and group :
- ESCCTLMOD (Control of escalation)
- ESCSETNDAT (No. days - less current date)
- ESCTYPDAT (Scaling analysis period)
The global variable GESCSETDDA is associated with it.