General parameters Chapter HDK (Customer Support)

Group AUZ (Authorizations)

• AUSHDKA (After-sales employee)
• AUSHDKB (Dispatching authorization)
• AUSHDKC (Filter on actions)
• AUSHDKD (Filter on orders)
• AUSHDKE (Global stat. authorization)
• AUSHDKF (Request search authorization)
• AUSHDKG (Request closing authorization)
• AUTHORCRE (Auto time stamping in creation)

Group COT (Service Contract management)

• CONTSIOBY (Contract stat group mandatory)
• COVPROMPT (Display coverage)
• DEFCONITM (Default contract product)
• DEFCOTCHX (Chosen service (tokens))
• REWHISMOD (Archive renewals)
• REWNBRDAY (Contract renewal filter)

Group COV (Cover management)

• COVOSTCTL (Customer coverage blocked)
• COVOSTOVF (Credit limit coverage exceeded)
• DEFCPNICD (Components coverage)
• DEFEXSICD (Expenses coverage)
• DEFITMICD (Parts coverage)
• DEFLABICD (Labor coverage)

Group ESC (Escalation management)

• ESCCTLMOD (Control of escalation)
• ESCSETDDAT (Fixed date (escalations))
• ESCSETNDAT (No. days - less current date)
• ESCTYPDAT (Scaling analysis period)

Group FMT (Formats)

• CHRSREBPC (Customer seq no. prefix length)
• SUFSREBPC (Customer seq no. suffix length)

Group INV (Invoicing rules)

• CLOINV (Service request invoicing)
• DATREFCON (Service contract invoice date)
• INVSREMOD (Order invoice method)
• INVSREUOM (Order invoice unit)

Group MIS (Miscellaneous)

• DEFHDTITM (Product for time stamp (site+))
• MACBRAUSE ("use of ""brand"" field")

Group SRE (Service request rules)

• DEFHDTTYP (Type of consumption / default)
• PITCOVFLG (Priority points/partial cover)
• QREAC (CS reactivity level (days))
• SREASSDEF (Default request assignment)
• SREASSDET (Default request assignment)
• SREDEFCOV (Automatic cover)
• SRENUMAUT (Automatic customer chrono)
• SRETSIOBY (Request stat grp mandatory)

Group WAR (Warranty card management)

• WARFLYCRE (Create vouchers)
• WARFLYDOC (Print on document)
• WARFLYFCX (Processing site (type))
• WARFLYFCY (Processing site)
• WARFLYFCZ (Processing address)
• WARFLYLTI (Retention of vouchers (days))
• WARFLYRPT (Voucher report)
• WARFLYRSL (Print reseller)