Customer relation > Customer support > Inquiries > Service contracts 

Function available from update 8.0.0 and higher

This function is used to inquire service contracts. Use the various filtering criteria to select, for instance, the following contracts:

• contracts reaching their due dates before renewal,
• point contracts and remaining balance for making an offer.

    Prerequisites

    SEEREFERTTO Refer to documentation Implementation

    Screen management

    Header

    Fields

    The following fields are present on this tab :

    Selection

    This field displays the company code.

    Sales site of the company.

     

    Categories

    • Warranty (field GUACON)

    Select the contract category you wish to filter.

    • Maintenance (field MCECON)

     

    • By points (field PITCON)

     

    Contract situation

    • All (field ALLSITCON)

    Check the box All in order o select all contracts, or check the contract statuses you wish to filter. Contracts statuses are: 'In process', 'Terminated' or 'Closed'.

    If you check the box In process, the field To be renewed becomes available.

    If you check the box All, all contracts 'In process' are selected, whether they are to be renewed or not.

    • In progress (field ENCCON)

     

    • Terminated (field RSICON)

     

    • Closed (field FDDFLG)

     

    Date range

    • Start date (field BEGDAT)

    Enter a contract start date and end date to filter contracts by date.

    • End date (field ENDDAT)

     

    Contract range

    Reference of the first contract to be inquired.

    Reference of the last contract to be inquired.

    Contract date selection

    • field DATTAK

     

    Contract status

    • Renewal (field TBEREWCON)

    The field To be renewed is available when the In process box is checked.

    Close

     

    Tab Contracts

    Presentation

    Contracts matching the filtering criteria defined in the header are displayed in the grid.

    Close

     

    Fields

    The following fields are present on this tab :

    Grid

     

     

    • Start date (field CONSTRDAT)

     

    • End date (field CONENDDAT)

     

    • Duration (field REWFRY)

     

    • Frequency (field REWFRYBAS)

     

    • Renewable (field CONREW)

     

     

    • Amount (field CONAMT)

     

     

    • Category (field CONCAT)

     

    • All skills (field EVRPBL)

     

    • All the base (field EVRMAC)

     

    • Priority to the base (field CRSCOVSAM)

     

    • Points credit (field PITCDT)

     

    • Points consumed (field PITCSM)

     

    • Remaining points (field PITBLC)

     

    • Cancelled (field RSIFLG)

     

    • Renewal (field TBEREWCON)

     

    • Closed (field FDDFLG)

     

    • Advance notice of cancellation (field RSILTI)

     

    • Source (field CONORI)

     

    • Original document no. (field CONORIVCR)

     

    • Source document line (field CONORIVCRL)

     

     

    • Invoicing freq (field INVFRY)

     

    • Periodicity (field INVFRYBAS)

     

    • Invoicing method (field INVMET)

     

    • Increase/Decrease coefficient (field INVFRYCOE)

     

    • Invoicing advance notice (field INVLTI)

     

     

     

     

     

    • Last invoice date (field LASINVDAT)

     

    • Last invoice amount (field ONEXINVAMT)

     

    • Next invoice (field ONEXINVDAT)

     

    • Next invoice amount (field NEXINVAMT)

     

    Close

     

    Action icon

    Service Contracts

    This button provides direct access to service contracts.

    Sales journal traceability

    AFC/GESPRH/80/40

    Skills covered

    When the field Allskills is not checked on the grid line, use this button to access the screen of skills covered by the contract.

    Covered base

    When the field All the base is not checked on the grid line, use this button to access the screen of the base covered by the service contract.

    Original item

    Use this button to access the original document of the service contract.

    Last invoice

    Use this button to access the invoice entered in the Last invoicefield.

    Quality constraints

    Use this button to access the screen of quality constraints applying to the service contract.

    Contact (relationship)

     

    Close

     

    Specific Buttons

    This button is used to access:

    • the filtering criteria defined in the header,
    • additional filtering criteria.

    You can save the filtering criteria under a memo code in order to recall them later on.

    Error messages

    The only error messages are the generic ones.

    Tables used

    SEEREFERTTO Refer to documentation Implementation