Warranty vouchers
This function is used to enter warranty vouchers, created automatically as a result of sales transactions.
Different behavior can be implemented as a function of the target population, direct customers or resellers.
Different automatic processes can be developed, as a function of whether the product benefits from a warranty or not.
Also there are different integration mechanisms available according to whether they concern a product managed with serial number or not.
It is also possible to identify different behavior when the shipment is of the normal type or a loan.
The integration of the sales transactions generating the creation of a warranty voucher are described in the on-line help concerning the Warranty requests.
Several general setups interact at the level of warranty voucher management.
The Customer support general setup WARFLYLTI specifies the length of time that warranty vouchers are conserved in the warranty voucher function.
Prerequisite
Refer to documentation Implementation
Screen management
The created warranty vouchers are detailed in a single screen with four tabs at the bottom of the screen.
Only certain items of information can be entered, most of the fields in the screen display information coming from the sales cycle.
Header
Presentation
Chrono
This field displays the chrono number as a function of the sequence number counter assigned to the warranty vouchers.
Site
This field specifies the site at which the voucher has been generated.
The Customer support general setups WARFLYFCX, WARFLYFCY and WARFLYFCZ are used to indicate the site address for the processing the vouchers, which will appear on the generated document.
Category
The category is used to define the Crystal Report document that will be used to print the warranty voucher. In principle, a Crystal document must correspond to each voucher category.
It is necessary to enter one of the values from miscellaneous table 450 : Voucher categories.
This field can be entered in this screen and therefore can be entered after the creation.
Product reference
This field indicates the product code assigned to the warranty voucher.
Serial number
This field indicates the serial number for the product being tracked by the warranty voucher.
Voucher printed
This field indicates whether the warranty voucher has been printed.
The Customer support general setup WARFLYDOC is used to launch the automatic printing of the warranty vouchers during the validation phase of the sales documents.
The Customer support general setup WARFLYRPT specifies the name of the Crystal report document used in the printing of the vouchers relative to the products for which no voucher category has been specified.
The Customer support general setup WARFLYCRE is used to activate the printing of the warranty vouchers in the case of indirect sales. It is also used to distinguish the different types of product for which warranty voucher generation is required.
Print date
If the warranty voucher has been printed, the print date and time are displayed in this field.
Created ..... by
This field is used to display the warranty voucher creation date and time as well as the user responsible.
Origin
This field is used to display the sales transaction that is the origin of the voucher creation.
Document number /Line
This field displays the document number and line that is the origin of the voucher creation.
It should be noted that a contextual menu Detail available from the Document number field is used to directly view the document from the warranty voucher object.
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Fields
The following fields are present on this tab :
Block number 1
| This field specifies the site at which the voucher has been generated. |
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Product identification
| The category is essentially used to define the Crystal Report document that will be used for the printing of the warranty coupon. A Crystal Report document must in principle corresponds to each warranty category coupon. |
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| This field indicates the product code assigned to the warranty voucher. |
| This field indicates the serial number for the product being tracked by the warranty voucher. |
Printing
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Tab Site
Presentation
The Site tab displays the site coordinates from which the warranty voucher has been created.
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Fields
The following fields are present on this tab :
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Tab Reseller
Presentation
The Reseller tab is used to display the details of the reseller or wholesaler that has sold the product.
The general setup WARFLYRSL indicates if the reseller name must be printed on the warranty voucher. This option is not relevant for shipments to wholesalers.
Fields
The following fields are present on this tab :
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Tab Shipped the
Presentation
This tab displays the details to where the voucher has been sent.
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Fields
The following fields are present on this tab :
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Tab Reports
Presentation
This tab is used to manage the print history of the vouchers. The date and time of the print are displayed.
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Fields