Customer relation > Customer support > Planning calendar > Calendar - Implementation
Calendar - Implementation
Prerequisites
Activity codes
The following activity codes (sorted by type) may have an impact on the way the function operates :
HAD : No. service requests customer support calendar
HAE : No. warnings customer support calendar
HAG : No. service responses customer support calendar
General parameters
The following general parameters may change the way the function is working :
Customer Support
AUSHDKA (defined at level User) : After-sales employee
Entry transactions
This function is managed with entry transactions which can be set up.
A standard transaction is suggested when installing the software. A setup function is used to modify this standard transaction or create new personalized transactions. This setup essentially exists to specify some functional characteristics of the transaction and display as well as the default loading for certain fields.