Setup > Customer relation > CRM activity > Weekly structures 

Use this function to define CRM weekly structures. Each structure indicates the number of work hours for each day of the week.

It is then possible to assign a weekly structure to each employee, via the user parameter AUSCRMH – Weekly structure (CRM chapter, COL group).


Prerequisite

SEEREFERTTO Refer to documentation Implementation

Screen management


Entry screen

Presentation

This function is contained in a single screen that is used to create, consult and update the structures.

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Fields

The following fields are present on this tab :

Weekly structure

  • Weekly structure (field TWD)

Use this field to define the code for this weekly structure. For example, the time structure defines a start time at 8 AM and a end time at 5:42 PM (i.e. 7 hours and 42 minutes of work). A suitable structure code for this scenario would be: 7H42.

Calendars are used for calculating the capacity of a work center.
A calendar can be common to multiple work centers or specific to an individual work centre. It is made up of a succession of periods linked to weekly schedules.

  • Description (field TWDDESAXX)

This long description is used as a title in screens and reports. This title can be translated and is recorded in the user's connection language.
You can add your translation in another language using the Translation function.

  • Click Translation from the Actions icon in the field concerned.
  • In the Translation window, add a new language code with the translation in this language.
  • Short description (field TWDSHOAXX)

Short title used in the screens and reports. This title is recorded in your connection language.

By default the short title, the long title or the column header of a data are recorded (on creation/update) in the connection language of the user.
You can add your translation in another language using the Translation function:

  • Click Translation from the Actions icon in the corresponding field.
  • In the Translation window, add a new language code with the translation in this language.

A user who logs on with this language will view the short description, long description or column header in their connection language if a translation exists. Otherwise, these descriptions will be available in the folder language.

SEEINFOThe connection language must be defined as a default language for thefolder.

Normal capacity

  • 1 day (field DAYCAPNOM)

Use this field to define, in hours, the length of a standard working day for the relevant weekly structure. For example, enter 10:00 if the length of the standard working day, or for the team, is ten hours long. You cannot enter a value that is greater than 24 hours.

Daily capacity

  • field DAYCAP

Use this field to define, in hours, the length of the working day for the relevant weekly structure. For example, enter 10:00 if the working time for the day, or for the team, is ten hours. Leave blank if this is a non-working day.

You cannot enter a value that is greater than 24 hours. Each day of the week is populated by default with the same length of day but can be amended.

  • field TIMUOM

This field displays the unit of time in which this figure is expressed.

Use this field to assign a specific time table schema (or a team schema) to a particular day of the week. The time table schema uses the 24 hour clock. It defines the actual start time and actual end time for this working day or shift. The schema might also include predefined breaks between the start end end time of the shift such as lunch breaks, shift change times and incidents that regularly affect a working day such as machine downtime.

You can attribute a single time, as required, to multiple days of a working week. This field is mandatory if you use a scheduling solution such as Production Scheduler or Sage X3 Web Scheduling.

You can leave this field blank for any working day. For each working day with a blank time table schema the scheduling calculation uses the time table schema defined for the parameter DEFDIH – Default schedule (GPA chapter, LOA group). This can result in an incorrect scheduling calculation if the number of hours defined for the parameter time table schema is greater or less than the daily capacity (field 1 day (field DAYCAPNOM)).

Each day of the week is populated by default with the same schema code but can be amended.

You must define a Time table schema for each working day if you use Production Scheduler, Sage X3 Web Scheduling or any web scheduling solution developed by an ISV (independent software vendor).

Weekly cumulative

  • Total capacity (field WEECUM)

This field displays the total duration of the relevant weekly structure.

  • field TIMUOM8

This field displays the unit of time in which this figure is expressed.

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Reports

By default, the following reports are associated with this function :

 TABWEEDIA : Weekly structure listing

This can be changed using a different setup.

Error messages

In addition to the generic error messages, the following messages can appear during the entry :

The daily capacity must not exceed 24 hours.

This message appears during the entry of the capacity if you enter a value greater than 24.

Tables used

SEEREFERTTO Refer to documentation Implementation