Weekly Structure
Use this user parameter to specify the weekly structure of the employee.
This structure, previously defined in the Weekly structure function, allows you to assign a different hourly capacity as well as a different time table schema for each working day.
This parameter is not used when the AUSCRMG – Fixed weekly structure parameter is set to Yes (in this case, the applied weekly structure is 5 days, from Monday to Friday, from 8 AM to 12 PM and from 2 PM to 6 PM).
Level of localization/Global variable
This parameter is defined at the level User.It belongs to Chapter CRM (Customer Relation) and the Group COL (Employee profile),The following parameters are also associated with this chapter and group :
- AUSCRMA (Function)
- AUSCRMB (Status)
- AUSCRMC (Mission start)
- AUSCRMD (Mission end )
- AUSCRME (Supervisor)
- AUSCRMF (Sales rep)
- AUSCRMG (Fixed weekly structure)
- AUSCRMI (Category of target criteria)
Its values are defined by the function Weekly structures.
The global variable GAUSCRMH is associated with it.
Linked parameters
The following parameters are linked to the parameter AUSCRMH :
Customer Relation
AUSCRMG (defined at level User) : Fixed weekly structure
Associated functions
The following functions are associated with this parameter :
Common data > BPs > Sales reps
Comments
- This parameter is used, for instance, during the distribution processing of call campaigns. Of course, the call distribution does not assign calls where the employee is absent.
- If this parameter is not set up, the default weekly structure is 5 days, from Monday to Friday (from 8 AM to 12 PM and from 14 PM to 18 PM).