General parameters Chapter CRM (Customer Relation)

Group CAL (Calls management)

• CLLCMGOMP (Object of phone campaign)
• CLLTYPDEF (Type of call done / default)
• ROBJCLL (Call goal without telemarketers)

Group COL (Employee profile)

• AUSCRMA (Function)
• AUSCRMB (Status)
• AUSCRMC (Mission start)
• AUSCRMD (Mission end )
• AUSCRME (Supervisor)
• AUSCRMF (Sales rep)
• AUSCRMG (Fixed weekly structure)
• AUSCRMH (Weekly structure)
• AUSCRMI (Category of target criteria)

Group DEF (Default values)

• CIBAUSFLT (User filter)
• DONDEFBAP (Appointments done by default)
• DONDEFCLL (Calls done by default)
• DONDEFTSK (Tasks completed by default)

Group FMT (Formats)

• FMTFULNAM (Employee name format)

Group ICO (Icon management)

• ICOSYN (Icon overview to write)
• ICOSYNDON (Icon overview written)

Group MIS (Miscellaneous)

• OPPRANGE (Project selection)

Group REP (Sales rep assignment)

• CRMDEFREP (Rep. connected / default)
• CRMREPBAP (Rep. connected priority appt.)
• CRMREPCLL (Rep. connected priority call)
• CRMREPOPP (Rep. connected prior. project)
• CRMREPSIT (Recover site representatives)
• CRMREPTSK (Rep. connected priority task)

Group SYN (Synchronization)

• CRMAPTTYP (Synchro appointment category)
• CRMSYNC (Synchronization management)
• CRMSYNCBAP (Synchronise meetings)
• CRMSYNCCLL (Synchronisation of calls)
• CRMSYNCCOR (Synchronise contacts)
• CRMSYNCTSK (Task synchronisation management)