General parameters > Chapter Customer Support > Parameter DEFHDTTYP (Type of consumption / default)
Type of consumption/default
This parameter is used to indicate the consumption type assigned by default to each manual entry of a consumption.
The possible values are:
- labor
- item
- employee expenses
Level of localization / Global variable
This parameter is defined at the level User.It belongs to Chapter HDK (Customer Support) and the Group SRE (Service request rules),The following parameters are also associated with this chapter and group :
- PITCOVFLG (Priority points/partial cover)
- QREAC (CS reactivity level (days))
- SREASSDEF (Default request assignment)
- SREASSDET (Default request assignment)
- SREDEFCOV (Automatic cover)
- SRENUMAUT (Automatic customer chrono)
- SRETSIOBY (Request stat grp mandatory)
The global variable GDEFHDTTYP is associated with it.
Functions concerned
The following functions are associated with this parameter :
Customer relation > Customer support > Service requests