Automatic coverage
Specify for this parameter whether or not the coverage of a service request entered without any installed base or skill is authorized.
Level of localization/Global variable
This parameter is defined at the level Folder.It belongs to Chapter HDK (Customer Support) and the Group SRE (Service request rules),The following parameters are also associated with this chapter and group :
- DEFHDTTYP (Type of consumption / default)
- PITCOVFLG (Priority points/partial cover)
- QREAC (CS reactivity level (days))
- SREASSDEF (Default request assignment)
- SREASSDET (Default request assignment)
- SRENUMAUT (Automatic customer chrono)
- SRETSIOBY (Request stat grp mandatory)
The global variable GSREDEFCOV is associated with it.
Functions impacted
The following functions are associated with this parameter :
Customer relation > Customer support > Service requests