General parameters > Chapter Customer Support > Parameter PITCOVFLG (Priority points/partial cover)
Priority point/partial coverage
This parameter is used to determine the priority level for partial coverage of the service requests with respect to coverage by points.
Level of localization / Global variable
This parameter is defined at the level Site.It belongs to Chapter HDK (Customer Support) and the Group SRE (Service request rules),The following parameters are also associated with this chapter and group :
- DEFHDTTYP (Type of consumption / default)
- QREAC (CS reactivity level (days))
- SREASSDEF (Default request assignment)
- SREASSDET (Default request assignment)
- SREDEFCOV (Automatic cover)
- SRENUMAUT (Automatic customer chrono)
- SRETSIOBY (Request stat grp mandatory)
The global variable GPITCOVFLG is associated with it.
Functions concerned
The following functions are associated with this parameter :
Customer relation > Customer support > Service requests