General parameters > Chapter Customer Support > Parameter COVOSTCTL (Customer coverage blocked)
Customer coverage blocked
Use this parameter to authorize or prohibit the coverage of service requests entered for blocked customers.
Level of localization/Global variable
This parameter is defined at the level Folder.It belongs to Chapter HDK (Customer Support) and the Group COV (Cover management),The following parameters are also associated with this chapter and group :
- COVOSTOVF (Credit limit coverage exceeded)
- DEFCPNICD (Components coverage)
- DEFEXSICD (Expenses coverage)
- DEFITMICD (Parts coverage)
- DEFLABICD (Labor coverage)
The global variable GCOVOST is associated with it.
Functions concerned
The following functions are associated with this parameter :
Customer relation > Customer support > Service requests