Customer relation > Customer support > Warranty requests > Warranty requests - Implementation 

Prerequisite

Activity codes

The following activity codes (sorted by type) may have an impact on the way the function operates :

Dependent activity codes

These codes are never entered in folder management, because their value is calculated :

 DEBR (Intrastat state/region), KAG (Argentinean localization), PBDPO (Payment balance declaration).

Functional

 CCN : Concessions

 CFG : Configurator

 CFOM : Cash forecast management

 CSL : Consolidation

 DEB : EU exchange declaration

 ECC : Product version management

 EFAT : Electronic invoice

 ELINV : Electronic invoice

 EORI : EORI identification

 FAS : Asset folder

 FCT : Factoring management

 FOA : Food allergens

 FUP : Reminder and late payment mana

 LND : Loan management

 LPN : Internal container management

 LTA : Local taxing

 MAXPD : Maximum period (companies)

 MWM : Weighing stations

 NPI : Product design

 PJM : Project management

 PLM : PLM - X3 interface

 PPT : Prospect management

 PRCSL : Pre-consolidation

 RVM : Routing version management

 SAFT : SAF-T

 WRH : Warehouse management

Sizing

 ANA : No. of analytical dimensions

 NDL : Default no. of locations

 NUC : Number of packing units

 REC : Customer sales reps

 SFI : Max. no. entered inv. elts

 STC : Sales statistical groups

 STI : Product statistical groups

 STR : Statistical groups Requi.

Localization

 KBE : Belgian localization

 KDE : German localization

 KFR : French localization

 KIT : Italian localization

 KPO : Portuguese Localization

 KSP : Spanish localization

 KUS : Localization USA

 KZA : South-African localization

General parameters

The following general parameters may change the way the function is working :

Customer Support

 MACBRAUSE (defined at level Folder) : "use of ""brand"" field"

Sequence numbers

The sequence numbers used to number the documents managed by this function are :

 QUE : Queues

The sequence number assignment function defines the sequence number which is used

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

As data is linked to a site, a filter per site can be activated.

Other prerequisites

Miscellaneous tables

The following miscellaneous tables are used by the function. They must be populated if necessary :

 Miscellaneous table number 408 : Brand

Tables used

The following tables are implemented by the function :

Table

Table description

AUTILIS [AUS]

Users

BPADDRESS [BPA]

Addresses

BPARTNER [BPR]

Business partner

BPCUSTOMER [BPC]

Customers

CONTACT [CNT]

Contacts

CONTACTCRM [AIN]

Contact relationships

ITMFACILIT [ITF]

Products-sites

ITMMASTER [ITM]

Products

MACHINES [MAC]

Installed base

SERREQUEST [SRE]

Service requests

TABCUR [TCU]

Currency table

WARREQCPN [RCW]

Warranty request lines

WARREQUEST [RQW]

Warranty requests