General parameters > Chapter Customer Support > Parameter AUTHORCRE (Auto time stamping in creation)
Auto time stamping in creation
This parameter is used to trigger a timestamp in order to record the time taken by the creation of each service request.
The timestamp is only taken into account if the creation of the service request exceeds one minute.
Level of localization / Global variable
This parameter is defined at the level User.It belongs to Chapter HDK (Customer Support) and the Group AUZ (Authorizations),The following parameters are also associated with this chapter and group :
- AUSHDKA (After-sales employee)
- AUSHDKB (Dispatching authorization)
- AUSHDKC (Filter on actions)
- AUSHDKD (Filter on orders)
- AUSHDKE (Global stat. authorization)
- AUSHDKF (Request search authorization)
- AUSHDKG (Request closing authorization)
The global variable GAUTHORCRE is associated with it.
Functions concerned
The following functions are associated with this parameter :
Customer relation > Customer support > Service requests