Customer relation > Customer support > Service contracts > Service contracts - Implementation 

Prerequisite

Activity codes

The following activity codes (sorted by type) may have an impact on the way the function operates :

Dependent activity codes

These codes are never entered in folder management, because their value is calculated :

 DEBR (Intrastat state/region), DKS (Electronic signature), KAG (Argentinean localization), PBDPO (Payment balance declaration), VATTN (VAT declaration no.).

Functional

 BADBT : Bad debt management

 CCN : Concessions

 CFG : Configurator

 CFOM : Cash forecast management

 CSL : Consolidation

 DEB : EU exchange declaration

 ECC : Product version management

 EFAT : Electronic invoice

 ELINV : Electronic invoice

 EORI : EORI identification

 FAS : Asset folder

 FCT : Factoring management

 FOA : Food allergens

 FUP : Reminder and late payment mana

 INVCA : Cancellation invoice

 LND : Loan management

 LTA : Local taxing

 MAXPD : Maximum period (companies)

 NPI : Product design

 PIT : Points management

 PJM : Project management

 PLM : PLM - X3 interface

 PPT : Prospect management

 PRCSL : Pre-consolidation

 RVM : Routing version management

 SAFT : SAF-T

 SDD : SDD management

 SMI : Integrale migration

 SVC : Periodic accruals

 WRH : Warehouse management

Sizing

 ANA : No. of analytical dimensions

 HEC : Number of open items per contract

 HFC : Number of invoices per contract

 HRF : Number of payments per contract

 NUC : Number of packing units

 REC : Customer sales reps

 SFI : Max. no. entered inv. elts

 STC : Sales statistical groups

 STI : Product statistical groups

 STO : Contracts statistical groups

Localization

 KBE : Belgian localization

 KDE : German localization

 KFR : French localization

 KIT : Italian localization

 KPO : Portuguese Localization

 KSP : Spanish localization

 KSW : Swiss localization

 KUS : Localization USA

 KZA : South-African localization

General parameters

The following general parameters may change the way the function is working :

Customer Support

 DATREFCON (defined at level Company) : Service contract invoice date

 DEFCONITM (defined at level Site) : Default contract product

 REWHISMOD (defined at level Folder) : Archive renewals

 REWNBRDAY (defined at level Folder) : Contract renewal filter

Common Data

 CTLOPPCOD (defined at level Folder) : Project code control

Sequence numbers

The sequence numbers used to number the documents managed by this function are :

 CON : Service Contracts

The sequence number assignment function defines the sequence number which is used

Accounting interface

Default dimensions

The default dimensions sections assignment is performed through the following codes :

(defined at level Company)

 CON (All companies ) : Service contract

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

As data is linked to a site, a filter per site can be activated.

The following options can be activated or deactivated for each user :

 Invoice

Other prerequisites

Miscellaneous tables

The following miscellaneous tables are used by the function. They must be populated if necessary :

 Miscellaneous table number 315 : Litigation codes

 Miscellaneous table number 408 : Brand

 Miscellaneous table number 440 : Contract group no. 1

 Miscellaneous table number 441 : Contract group no. 2

 Miscellaneous table number 442 : Contract group no. 3

Local menus

The following parameterizable local menus are used by the function. Their content must be updated if necessary :

 Local menu number 2976 : Service contract categories

Tables used

The following tables are implemented by the function :

Table

Table description

ATABDIV [ADI]

Miscellaneous tables

AUTILIS [AUS]

Users

BPARTNER [BPR]

Business partner

BPCUSTOMER [BPC]

Customers

CONTACT [CNT]

Contacts

CONTACTCRM [AIN]

Contact relationships

CONTAMT [CAM]

Annual databases

CONTCARE [CCA]

Maintenance plan

CONTCOV [CCV]

Service contracts coverage

CONTIDX [CIX]

Index values

CONTITM [CIT]

Covered product

CONTPBL [CPL]

Skills covered

CONTQUAL [CQL]

Quality constraints

CONTREW [CRE]

Contract renewals

CONTSERV [CON]

Service contract

CONTTEMPL [COT]

Service contract template

CPTANALIN [CAL]

Analytical accounting lines

DEFVAL [DVA]

Complex default values

FACILITY [FCY]

Sites

FAMPB [PBL]

Skill group

GACCDUDATE [DUD]

Open items

ITMMASTER [ITM]

Products

MACHINES [MAC]

Installed base

PAYMENTD [PYD]

Payment lines

PAYMENTH [PYH]

Payment header

PITCOUNT [PCT]

Point counter

PRESTCOV [PCO]

Covered services

SINVOICE [SIH]

Sales invoices

SINVOICED [SID]

Sales invoice detail

SINVOICEV [SIV]

Costing sales invoice