Service Responses - Implementation

Prerequisite

Activity codes

The following activity codes (sorted by type) may have an impact on the way the function operates :

Dependent activity codes

These codes are never entered in folder management, because their value is calculated :

 DEBR (Intrastat state/region), KAG (Argentinean localization), PBDPO (Payment balance declaration), SLO (Management by sub-lots).

Functional

 CCN : Concessions

 CFG : Configurator

 CFOM : Cash forecast management

 CSL : Consolidation

 DEB : EU exchange declaration

 ECC : Product version management

 EFAT : Electronic invoice

 ELINV : Electronic invoice

 EMP : Location management

 EORI : EORI identification

 FAS : Asset folder

 FCT : Factoring management

 FOA : Food allergens

 FUP : Reminder and late payment mana

 LND : Loan management

 LOT : Lot management

 LPN : Internal container management

 LTA : Local taxing

 MAXPD : Maximum period (companies)

 MWM : Weighing stations

 NPI : Product design

 PIT : Points management

 PJM : Project management

 PLM : PLM - X3 interface

 PPT : Prospect management

 PRCSL : Pre-consolidation

 RVM : Routing version management

 SAFT : SAF-T

 SER : Serial number management

 WRH : Warehouse management

Sizing

 ANA : No. of analytical dimensions

 NDL : Default no. of locations

 NUC : Number of packing units

 REC : Customer sales reps

 SFI : Max. no. entered inv. elts

 SHD : Consumptions(after-sales serv)

 STC : Sales statistical groups

 STI : Product statistical groups

 STO : Contracts statistical groups

 STR : Statistical groups Requi.

Localization

 KBE : Belgian localization

 KDE : German localization

 KFR : French localization

 KIT : Italian localization

 KPO : Portuguese Localization

 KSP : Spanish localization

 KUS : Localization USA

 KZA : South-African localization

General parameters

The following general parameters may change the way the function is working :

Customer Support

 AUSHDKA (defined at level User) : After-sales employee

 AUSHDKC (defined at level User) : Filter on actions

Sequence numbers

The sequence numbers used to number the documents managed by this function are :

 ACT : Sales Activity

The sequence number assignment function defines the sequence number which is used

Accounting interface

Default dimensions

The default dimensions sections assignment is performed through the following codes :

(defined at level Company)

 HDTITN (All companies ) : Actions on service requests

 STKHDT (All companies ) : Service Requests Consumption

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

As data is linked to a site, a filter per site can be activated.

The following options can be activated or deactivated for each user :

 Stock txn modification

Entry Transactions

This function is managed with entry transactions which can be set up.

A standard transaction is suggested when installing the software. A setup function is used to modify this standard transaction or create new personalized transactions. This setup essentially exists to specify some functional characteristics of the transaction and display as well as the default loading for certain fields.

Other prerequisites

Miscellaneous tables

The following miscellaneous tables are used by the function. They must be populated if necessary :

 Miscellaneous table number 407 : Service nature

Tables used

The following tables are implemented by the function :