Service Requests - Implementation

Prerequisite

Activity codes

The following activity codes (sorted by type) may have an impact on the way the function operates :

Dependent activity codes

These codes are never entered in folder management, because their value is calculated :

 DEBR (Intrastat state/region), DKS (Electronic signature), KAG (Argentinean localization), MWC (Container management), PBDPO (Payment balance declaration), SLO (Management by sub-lots), SP1 (Sales charge / discount 1), SP2 (Sales charge / discount 2), SP3 (Sales charge / discount 3), SP4 (Sales charge / discount 4), SP5 (Sales charge / discount 5), SP6 (Sales charge / discount 6), SP7 (Sales charge / discount 7), SP8 (Sales charge / discount 8), SP9 (Sales charge / discount 9), VATTN (VAT declaration no.).

Functional

 BADBT : Bad debt management

 CCN : Concessions

 CFG : Configurator

 CFOM : Cash forecast management

 CSL : Consolidation

 DEB : EU exchange declaration

 ECC : Product version management

 EFAT : Electronic invoice

 ELINV : Electronic invoice

 EMP : Location management

 EORI : EORI identification

 FAS : Asset folder

 FCT : Factoring management

 FOA : Food allergens

 FUP : Reminder and late payment mana

 INVCA : Cancellation invoice

 LND : Loan management

 LOT : Lot management

 LTA : Local taxing

 MAXPD : Maximum period (companies)

 MWM : Weighing stations

 NPI : Product design

 PIT : Points management

 PJM : Project management

 PLM : PLM - X3 interface

 PPT : Prospect management

 PRCSL : Pre-consolidation

 RVM : Routing version management

 SAFT : SAF-T

 SDD : SDD management

 SER : Serial number management

 SMI : Integrale migration

 SVC : Periodic accruals

 WRH : Warehouse management

Sizing

 ANA : No. of analytical dimensions

 HEC : Number of open items per contract

 HFC : Number of invoices per contract

 HRF : Number of payments per contract

 NUC : Number of packing units

 REC : Customer sales reps

 SCN : Compts concerned (aft-sales S)

 SFI : Max. no. entered inv. elts

 SHD : Consumptions(after-sales serv)

 SMA : Base concerned (aft-sales serv)

 SPR : Maximum sales charges/discount

 STC : Sales statistical groups

 STI : Product statistical groups

 STO : Contracts statistical groups

 STR : Statistical groups Requi.

Localization

 KBE : Belgian localization

 KDE : German localization

 KFR : French localization

 KIT : Italian localization

 KPO : Portuguese Localization

 KSP : Spanish localization

 KSW : Swiss localization

 KUS : Localization USA

 KZA : South-African localization

General parameters

The following general parameters may change the way the function is working :

Customer Relation

 ICOSYN (defined at level Folder) : Icon overview to write

 ICOSYNDON (defined at level Folder) : Icon overview written

Customer Support

 AUSHDKA (defined at level User) : After-sales employee

 AUTHORCRE (defined at level User) : Auto time stamping in creation

 CHRSREBPC (defined at level Folder) : Customer seq no. prefix length

 COVOSTCTL (defined at level Folder) : Customer coverage blocked

 COVOSTOVF (defined at level Folder) : Credit limit coverage exceeded

 COVPROMPT (defined at level Folder) : Display coverage

 DEFHDTTYP (defined at level User) : Type of consumption / default

 INVSREMOD (defined at level Site) : Order invoice method

 INVSREUOM (defined at level Site) : Order invoice unit

 PITCOVFLG (defined at level Site) : Priority points/partial cover

 QREAC (defined at level Folder) : CS reactivity level (days)

 SREASSDEF (defined at level User) : Default request assignment

 SREASSDET (defined at level User) : Default request assignment

 SREDEFCOV (defined at level Folder) : Automatic cover

 SRENUMAUT (defined at level Folder) : Automatic customer chrono

 SUFSREBPC (defined at level Folder) : Customer seq no. suffix length

Common Data

 CTLOPPCOD (defined at level Folder) : Project code control

Sequence numbers

The sequence numbers used to number the documents managed by this function are :

 SRE : Service requests

The sequence number assignment function defines the sequence number which is used

Accounting interface

Default dimensions

The default dimensions sections assignment is performed through the following codes :

(defined at level Company)

 SRE (All companies ) : Service request

 HDT (All companies ) : Service Requests

 STKHDT (All companies ) : Service Requests Consumption

Authorizations

This function is object managed. The creation, modification, anddeletion operations can be activated or deactivated for a given user.Filters by rolescan also be associated with this function.

As data is linked to a site, a filter per site can be activated.

The following options can be activated or deactivated for each user :

 Track the modifications

 Default coverage

 Stock txn modification

 Invoice

Entry Transactions

This function is managed with entry transactions which can be set up.

A standard transaction is suggested when installing the software. A setup function is used to modify this standard transaction or create new personalized transactions. This setup essentially exists to specify some functional characteristics of the transaction and display as well as the default loading for certain fields.

Other prerequisites

Miscellaneous tables

The following miscellaneous tables are used by the function. They must be populated if necessary :

 Miscellaneous table number 422 : Request for service statuses

 Miscellaneous table number 428 : Severity levels

 Miscellaneous table number 445 : Service req. stat group no. 1

Tables used

The following tables are implemented by the function :